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Deliver Bad News Without Feeling Awful!

Here are several techniques to help maintain a good relationship

by Donnalynn Riley

How Do You Deliver Bad News Without Feeling Awful?

Whether you need to tell someone they are no longer welcome to work at your company, or that their 5 o’clock appointment cancelled, or that they have bad breath, it is never easy to talk to people about difficult topics and maintain a good relationship. Sometimes the people with whom we speak get a resentment toward the bearer of the bad news and, honestly, it can put a strain on a business relationship.

In order to maintain good energy between you and your business associate, there are several techniques that will help. Usually people assume that I am going to provide you a script or a trick to manipulate the situation for your advantage. But, the thing is, people don’t merely hear your words anyway; they feel your energy and then they try to make your words make sense with the feeling. 
It may sound a bit out there but stick with me. Figure out how to help improve your relationships can make a huge difference in how you feel, how you sleep, even how much you drink and eat. This simple skill can help you get started on turning down the “ick” factor.

Finding ways to reframe and rephrase helps!

It seems simple and hokey, I know, but it works. Seriously, this helps on a multitude of levels. Rephrasing, particularly before you have actually said anything to the person with whom you want to speak is a powerful skill. So, normally when people talk about rephrasing, they mean, try to soften to impact, soften the blow, of what you want to communicate. But here I suggest that you take it a step or two further.

Step One:

Try to rephrase in your mind in a more positive, compassionate or kind fashion a few times before you speak. What I mean is, see if you can get all the way from what you DO NOT want to what you DO want. This will take a little practice but it is well worth it.

Step Two:

Now really try something different. Try change the way you think about the news you are delivering, in other words, reframe. 

Take an extra 10 seconds (or 30 if you have) and actually feel the positive version of your news. So that you not only are using different words, but you actually mean them. Your intention counts here, so if you can’t find the perfect words, do this step first and then go back to step one. That’s right, set your intention of being kind, caring, appreciative, compassionate or positive, let that settle in your body for a minute and then let the right words fill in. 

Once you have really go this easily, you will quickly reframe and rephrase, and before you know it you will find that fewer and fewer of your potentially uneasy conversations end in conflict and discomfort.

Give it a try and let me know how it goes.


Need Help With This?

If you would like help creating a plan for lasting change, just click the link below and book in a free call with me and together we can determine the best plan.
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If you have an interest in learning more about how to learn the AAA Method of Transformation, click below.

Donnalynn Riley |  Copyright ©2020  |  All Rights Reserved
These statements have not been evaluated by the Food and Drug Administration. 
This product is not intended to diagnose, treat, cure, or prevent any disease.